Billing Descriptor & Customer Service Portal

e-Charge.org is owned and operated by HQ Entertainment Network GmbH & Co. KG; providing online entertainment products worldwide. Our Customer Service team is ready to help you!

International DE/A/CH

Billing Descriptor & Customer Service Portal

Welcome to e-Charge.org! You may have found our website on your account or credit card statement. Our website handles payment transactions for HQ Entertainment Network GmbH & Co. KG for a variety of online services and products. In case you have any questions feel free to contact us at any time under the underlying phone number, send us an email or fill in the contact form down below. Our Customer Service team is ready to help you!

About Us

e-Charge.org is a billing service provided by hqentertainmentnetwork.com. This website fulfills its focused purpose of handling payment requests and has a dedicated customer service team specialized in payment and billing requests.
Feel free to visit our operator homepage to experience more about what we do.

Get in touch!

Drop us a Mail at
descriptor@hqentertainmentwork.com or
use the contact-form below.

You also can Call us!

Weekdays available
from 10:00. to 18:00 CET
Please call +43 (0)1 417 00 36 

Products & Memberships

In case you have signed up for one of our online portals and have found our website on your account statement it is likely that you have purchased a product on one of our affiliated websites. The products that can be purchased have varying conditions and are different in their usage. Below is a listing of varying products.

Memberships

A membership gives the user the option to contact other members and give the opportunity to use all features of the website depending on the level of the membership (VIP Status). Memberships typically have a varying running time and price. At the end of the running the membership is renewed to the conditions stated in the Terms and Conditions and the payment page; unless it is canceled through the customer service team of the website. If canceled in time the payment is stopped and the membership expires. The customer status is after that reverted to a non-paying customer in the system. Please note that after canceling a paid membership, the user profile is still active. In case you wish to delete your profile, please contact the customer service team of the website in question. Should you have any question with regards to payments, feel free to contact us.

Virtual Currency

The Virtual Currency “Coins” can be bought to access other services on the portal such as video chat. Coins are not similar to the membership since an action that requires Coins deducts Coins from the Coin Balance of the user and can therefore reach 0 at some point. Billing of Coins is depending on if the user has chosen to automatically purchase new Coins after breaching a threshold of Coins (automatically buy new Coins after going under XX number of Coins) or wishes to only purchase Coins as he/she pleases.

Frequently Asked Questions

What is a Descriptor?

A descriptor is a dedicated website that shows on the customer’s billing statement. It is often used to describe the owner or the service that has been provided. Furthermore it can serve a discreet description of the rendered service for the sake of the user’s privacy.

Why did I find your website on my account statement?

It is highly likely that you have purchased a product on one of our affiliated websites. Please also see the “Memberships and Products” section for more details. In case of questions, please contact our customer service team.

Why do I still get charged over a longer time span?

The membership is based on a subscription model so that the user will never unintendedly lose the extra features he/she is granted after payment. Therefore whenever the corresponding time period has expired, the membership will automatically renew for the (in most cases) the same price. For the exact product details please refer to the website that you purchased the product on. The details are listed on the payment page and the Terms of Conditions. In case you still have more questions, feel free to contact us!

How do I find my account or website where I am registered?

In case you do no longer know to which website the registration was made that the payment belongs to, here are some basic instructions. When the registration on the website is made an email is sent to the email address that was used for registration. When you search in your email account for HQ Entertainment Network GmbH & Co. KG or similar, you are likely to find the email in question. Should you still not know, please provide us as much details as possible through our contact options.

How do I cancel my membership?

Please contact our customer service team to review your case in detail. Please provide as many details as possible (such as the website you were registered on, your username and any other details that may speed up the process).

What is e-Charge.org?

We are a dedicated website to handle billing for HQ Entertainment Network GmbH & Co. KG. Our customer service team is specialized in handling payment related issues. Please also see our operator’s website to learn more about hqentertainmentnetwork.com.

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